What is TES (Transworld Enterprise Services)?
TES (Transworld Enterprise Services) is a wholly owned subsidiary of Transworld Associates (TWA), Pakistan’s first private sector undersea fiber optic cable system . TES provides specialized enterprise services of TWA to major enterprise customers of Pakistan. The services are designed to achieve optimum results for mission-critical applications like broadband connectivity, data transmission, voice operations and disaster recovery.
TES has earned a reputation for uninterrupted service, solid account management, outstanding support and competitive pricing. We provide premium quality bandwidth in bulk at wholesale rates. Unlike ISPs, TES clients enjoy the privilege of accessing the IP cloud in just one hop with reduced latency and packet loss. This allows our customers to optimize their business operations at lower cost.
What services does TES provide?
TES offers the following services at present:
- IP Transit
- I-Connect/Domestic MPLS
- Data Center
Who do I contact if I have technical queries or there is an issue with the connectivity?
The first line of support is our dedicated Customer Services Department UAN: +92-21-111-891-891.
What is the network capacity of TES?
TES is supported by Transworld’s Network Capacity and using a state-of-the-art network with DWDM technology. The Transworld (TW1) cable system has an ultimate capacity of 1.28 Tbps with an initial capacity of 20 Gbps. The cable spans 1,274 kms and has landing stations Karachi – Pakistan, Fujairah – UAE, and Seeb – Oman.
What is TES's Escalation Policy?
Transworld has the following policy: Single contact resolution; i.e. 95% of the time, one phone call or one trouble ticket or one email message is all that a client needs to fulfill a request for assistance, help or sales. In addition, if a client feels that the level of support was not to their satisfaction, they can escalate their needs directly to the top management of the company – who provide their email addresses and cell phone numbers to clients.
How does TES's SLA compare to the industry?
TES’s SLAs are the best in the industry. Our international bandwidth partners are Verizon, Telecom Italia and SingTel who all offer high quality SLAs, which we pass on to our customers.
How does TES guarantee its service quality?
TES products are backed by a Service Level Agreement (SLA) that provides financial penalties in the form for rebates in case of service issues. Our SLA is based on international best practices and is normally not offered to customers other than bulk operators like large ISPs, LDIs and TELCOs.